Live Sale Terms and Conditions
Acceptance of your order 
- Your order is an offer to buy from us. We will announce the name of the buyer during Live Sale and buyer must contact us within 12 hours via Facebook and/or Instagram to get payment details. Failing to contact within the stipulated time will result in cancellation of interest.
Price and payment
- The price of the Goods does not include the delivery charge
- The sale / discount price of the Goods is only applicable during Live Sale on Facebook and Instagram
- Payment details will be sent after you have contacted us within 12 hours via Facebook and/or Instagram
- Payment has to be made within 24 hours upon receiving of payment details
Refunds and returns
- Items may be returned back to us should there be any defects only
- All items returned must be at its original state (not worn, washed, altered and ironed) and with Haute Turban tag attached and sealed in Haute Turban packaging
- Returns are only accepted if it is within seven (7) days from the date of receipt of the Goods
- To return, email us at firstname.lastname@example.org with your order number. We will get back to all queries raised within 1 to 3 working days.
We will return your money subject to the following condition:
- we receive the Goods in a condition at its original state (not worn, washed, altered and ironed) and with Haute Turban tag attached and sealed in Haute Turban packaging.
- You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
- In any of the above scenarios, we will return your money within 14 working days
Delivery and pick up
- Goods are sent via SmartPac within three (3) days from the day you have made payment
- Strictly no self-collection